1. Shipping Destinations

We ship to all regions within South Africa, including major cities (e.g., Johannesburg, Cape Town, Durban) and outlying areas. At this time, we do not offer international shipping outside South Africa. For deliveries to remote or rural areas, please allow additional transit time, which will be communicated at checkout.

2. Order Processing and Handling Times

• Order Cut-Off Time: Orders must be placed by 2:00 PM SAST (South Africa Standard Time), Monday through Friday (excluding South African public holidays), to be processed the same day.

• Handling Time: Orders are typically processed within 1–2 business days for picking, packing, and labeling. Orders placed after 2:00 PM SAST or on weekends/holidays begin processing the next business day.

• Stock Availability: All products listed (e.g., Samsung, HP, Brother toners) are generally in stock. If an item is out of stock, we will notify you via email within 1 business day with an updated delivery estimate.

3. Shipping Methods, Delivery Estimates, and Costs

We partner with trusted courier, The Courier Guy to ensure reliable delivery. All shipping costs include handling and packaging fees, calculated at checkout based on order weight, dimensions, and destination.

• Flat Rate Shipping: R180 for all orders under R4,500, applicable across South Africa.

• Free Shipping: Free delivery on orders over R4,500. No code required; the discount is automatically applied at checkout.

• Delivery Estimates:

  • Major cities (e.g., Johannesburg, Durban, Cape Town): 1–2 business days.

  • Regional areas: 2–3 business days.

  • Remote/rural areas: 3–7 business days.

• Note: Delivery times are estimates and may vary due to peak seasons, public holidays, or unforeseen delays (e.g., weather). We will notify you via email if delays exceed 2 business days.

4. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with:

•  The Courier Guy.

• A tracking number and link. Please allow 24–48 hours for the courier’s system to update tracking information. You can also contact our support team at admin@tonercartridgeguy.co.za or +27 81 457 0965 for assistance.

5. Delivery Restrictions

• P.O. Boxes: We do not deliver to P.O. Boxes due to courier limitations. A physical address is required.

• Hazardous Items: Some toner cartridges or printer supplies may have shipping restrictions (e.g., flammable materials). Any additional fees or limitations will be noted at checkout.

• Undeliverable Areas: If a destination is deemed undeliverable by our couriers, we will contact you to arrange an alternative address or refund the order.

6. Google Merchant Center Compliance

To meet Google’s requirements:

• All shipping charges (including handling and logistics fees) are submitted via account-level settings in our GMC feed.

• Costs displayed at checkout match those in our product feed, ensuring transparency.

• We slightly overestimate delivery times to account for potential delays, as required by the GMC. This policy is accessible at https://www.tonercartridgeguy.co.za/shipping-policy and linked site-wide for customer clarity.

Contact Us

For shipping inquiries, reach out to:

Email: info@tonercartridgeguy.co.za

Phone: +27 81 457 0965

Business Hours: Monday to Friday,8:00 AM – 5:00 PM and Saturday: 8:00 -1:00 pm (SAST)

Business Registration: 2025/471974/07