Return and Refund Policy

At Toner Cartridge Guy, we strive to ensure customer satisfaction. Our return and refund policy covers both faulty/incorrect items and general returns, including cases of buyer’s remorse. This policy is accessible to all visitors to our website without requiring login, sign-up, or personal information. The details below outline our procedures for returns, refunds, timeframes, and associated fees, ensuring consistency across our website and Merchant Center.

General Return Policy

• Eligibility: You may return products for any reason, including buyer’s remorse, faulty items, or incorrect goods, within 30 days of delivery.

• Condition: Items must be unused (except for testing to identify faults), in their original packaging, and in the same condition as received.

• Process:

  1. Contact us via email at info@tonercartridgeguy.co.za or call 081 457 0965 to initiate a return.

  2. Provide a clear description of the reason for the return (e.g., buyer’s remorse, faulty item, or incorrect product).

  3. For faulty or incorrect items, include clear photos of the issue (e.g., error messages on the printer screen, leaking toner, missing or broken parts). Photos of only the packaging may delay processing.

  4. We will provide a return authorization and instructions for shipping the item back to our warehouse.

• Timeframe: Returns must be initiated within 30 days of delivery. Items must be received by our warehouse within 14 days of receiving return authorization.

• Return Shipping:

  • For faulty or incorrect items, we cover return shipping costs.

  • For buyer’s remorse, the customer is responsible for return shipping fees unless otherwise stated during promotions.

• Refunds:

  • Once the returned item is received and inspected (typically within 5-7 business days), we will issue a refund to the original payment method or offer a replacement, based on your preference.

  • Refunds exclude initial shipping costs (if applicable) unless the return is due to our error or a faulty product.

  • Refunds are processed within 7-10 business days of receiving the returned item.

Returns for Faulty or Incorrect Items

• Additional Requirements:

  • Clearly describe the issue in your email or call.

  • Provide photos showing the specific problem (e.g., printer error messages, leaking toner, or damaged/missing parts). This helps us resolve your issue quickly without unnecessary back-and-forth.

  • Faulty or incorrect items may need to be returned to our warehouse for inspection/testing before a replacement or refund is issued.

• Resolution:

  • If the item is confirmed faulty or incorrect, we will provide a replacement or full refund (including original shipping costs) at no cost to you.

  • If a replacement is unavailable, we will issue a full refund.

Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

• Items damaged due to misuse or improper installation.

• Products without original packaging or missing accessories.

• Items purchased outside the 30-day return window.

Contact Us

For any questions or to initiate a return, please contact us:

• Email: info@tonercartridgeguy.co.za

• Phone: +27 81 457 0965

• Business Hours: Monday to Friday,8:00 AM – 5:00 PM and Saturday: 8:00 -1:00 pm (SAST)